1. Introduction

 

At Right Zone, we are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your purchase, we offer returns and refunds in accordance with European and Scottish consumer protection laws.

 

2. Right to Cancel

 

 Under the UK Consumer Contracts Regulations and European consumer protection laws, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 

3. How to Exercise Your Right to Cancel

 

To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (e.g., by filling out our online Contact form, contacting us on WhatsApp or email). You can use the model cancellation form provided below, but it is not obligatory:

 

Model Cancellation Form:

To: [Right Zone]

 

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*), ordered on (*) / received on (*), Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date

 

4. Effects of Cancellation

 

If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than: - 14 days after the day we receive back from you any goods supplied, or - (if earlier) 14 days after the day you provide evidence that you have returned the goods, or - If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

5. Returning Goods

 

You shall send back the goods or hand them over to us at [Right Zone Return Address], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If the goods, by their nature, cannot be returned by post, we estimate that the cost of returning the goods will not exceed approximately [estimated cost] GBP.

 

6. Condition of Returned Goods

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Please ensure that the goods you are returning are undamaged, in their original packaging, and include all accessories and documentation.

 

7. Exceptions to the Right to Cancel

 

 The right to cancel does not apply to: - Goods that are made to your specifications or are clearly personalized. - Goods which are liable to deteriorate or expire rapidly. - Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. - Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

8. Faulty or Damaged Goods

 

If the goods you receive are faulty or damaged, please contact us immediately at [Your Contact Information] with details of the product and the defect. You can return the item to us in its original condition within 30 days of receipt for a full refund or exchange.

 

9. How to Contact Us:

 

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@rightzoneltd.com

By visiting this page on our website: Contact Us

By WhatsApp : + 44 7466526526 or Live Chat